Word won't print, Excel flaky

[[email protected]]

Problem:
MS Word 2000 (9.0.4402 SR-1)--running under MS Windows 98
Second Edition 4.10.2222 A (Symantec detects OS ver.
67766446, Svc Pack A) won't print anymore:
produces "problem with current printer setup" and "no
printer installed" messages. MS Excel 2000 (9.0.4402 SR-1)
is doing the same, but can be "tricked" into printing by
opening Notepad, clicking File, Page Setup and Cancel. The
Notepad kludge doesn't work with Word.

Efforts Unsuccessful:
HP's online advanced diagnostics says power cable is
connected, communication between computer and product is
working, driver installation Ok, default printer Ok,
Updated Driver Ok.

Per Knowledge Base Article - 223418, I (1) reset the
registry by changing the default printer to generic and
back, (2) downloaded and installed the latest driver from
HP--more than once, (3) reinstalled the only file System
File Checker found changed, (4) found no problems with
Registry Checker.

Additional information:
On one occasion only, Word's error message window offered
a debug buton, which opened a window showing a file (whose
name I failed to record) with a line high-lighted,
containing the entry "FilePrinter 0," but I haven't been
able to get to Debug again, don't know what file it was,
or even if this was a/the problem. Sometimes, if the
above "Notepad kludge" isn't working with an Excel file,
if I reboot, the file prints (was "stuck" in queue?) as
desktop returns on my display.

Any suggestions, please?

[Mary Sauer]

Try disabling script blocking in Norton...

--
Mary Sauer MS MVP
http://office.microsoft.com/
http://www.mvps.org/msauer/
news://msnews.microsoft.com
" > wrote in message
...
> Problem:
> MS Word 2000 (9.0.4402 SR-1)--running under MS Windows 98
> Second Edition 4.10.2222 A (Symantec detects OS ver.
> 67766446, Svc Pack A) won't print anymore:
> produces "problem with current printer setup" and "no
> printer installed" messages. MS Excel 2000 (9.0.4402 SR-1)
> is doing the same, but can be "tricked" into printing by
> opening Notepad, clicking File, Page Setup and Cancel. The
> Notepad kludge doesn't work with Word.
>
> Efforts Unsuccessful:
> HP's online advanced diagnostics says power cable is
> connected, communication between computer and product is
> working, driver installation Ok, default printer Ok,
> Updated Driver Ok.
>
> Per Knowledge Base Article - 223418, I (1) reset the
> registry by changing the default printer to generic and
> back, (2) downloaded and installed the latest driver from
> HP--more than once, (3) reinstalled the only file System
> File Checker found changed, (4) found no problems with
> Registry Checker.
>
> Additional information:
> On one occasion only, Word's error message window offered
> a debug buton, which opened a window showing a file (whose
> name I failed to record) with a line high-lighted,
> containing the entry "FilePrinter 0," but I haven't been
> able to get to Debug again, don't know what file it was,
> or even if this was a/the problem. Sometimes, if the
> above "Notepad kludge" isn't working with an Excel file,
> if I reboot, the file prints (was "stuck" in queue?) as
> desktop returns on my display.
>
> Any suggestions, please?
>