Updating Hardware not responding

[Sue]

My updating hardware database says not responding.
My cd burner will not work, was trying to check the driver, even thou it
says it is working properly, it isn't, I followed the directs from the
Microsoft cd player web site, I removed the cd audio device from media
control devices, rebooted then followed the Add hardware, the 'no I want to
select eh hardware from list' click sound video and game .... this is where
is locks up and says NOT Responding. Nothing will in the Add hardware
control panel. So now I can't get what I removed back....
I disabled zone alarm and have panda as my anti virus.
Any suggestions?
Thanks Sue

I have windowsME and compaq, 4 yr old computer.

I am thinking my computer is spent...... but can't afford a new one

[Mike M]

Check your windows\inf folder (a hidden system folder and you will have to
enable the viewing of such files and folders in Explorer (Tools | Folder
Options | View and check "Show hidden files and folders" and uncheck "Hide
protected operating system files") and look for large numbers of oem*.inf
files that are all 0 bytes in size. If you've got thousands of such files
this is the cause of your problem as you're probably at the limit of the
number of entries that can be entered in a FAT folder and therefore cannot add
any inf file associated with the update. Delete ONLY the 0 byte oem*.inf
files.

Why has this happened? One possibility it that you have Norton's System Doctor
installed and forgot to disable System Doctor before updating your system from
the Windows Update site. If you don't delete these files some software and
most hardware and driver installs will take a very long time to complete if
they complete at all.

For more details see the Symantec site:
http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n and
also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup,
Installing Updates, or Adding New Hardware"
(http://support.microsoft.com/?kbid=281967). I would strongly recommend that
you contact Microsoft and mention 281967 and also 301540 and ask for a copy of
the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or told
how and where to download a copy. There should be no charge for this call
other than for the cost of the phone call. Alternatively do yourself and your
PC a favour and dump System Doctor.
--
Mike Maltby



Sue <noemail.com> wrote:

> My updating hardware database says not responding.
> My cd burner will not work, was trying to check the driver, even thou
> it says it is working properly, it isn't, I followed the directs
> from the Microsoft cd player web site, I removed the cd audio device
> from media control devices, rebooted then followed the Add hardware,
> the 'no I want to select eh hardware from list' click sound video and
> game .... this is where is locks up and says NOT Responding. Nothing
> will in the Add hardware control panel. So now I can't get what I
> removed back....
> I disabled zone alarm and have panda as my anti virus.
> Any suggestions?
> Thanks Sue
>
> I have windowsME and compaq, 4 yr old computer.
>
> I am thinking my computer is spent...... but can't afford a new one

[Sue]

Mike,
go slow with me.. lol
under IE, there is no view folders under options.
I never had Norton's system doctor,,, I had the anti virus but deleted it
from my system, as their upgrades are not supported with WindownMe.
where is the windows/info folder? and when I went to IE tools, there is no
folder options..... Help!!!

"Mike M" > wrote in message
...
> Check your windows\inf folder (a hidden system folder and you will have to
> enable the viewing of such files and folders in Explorer (Tools | Folder
> Options | View and check "Show hidden files and folders" and uncheck "Hide
> protected operating system files") and look for large numbers of oem*.inf
> files that are all 0 bytes in size. If you've got thousands of such files
> this is the cause of your problem as you're probably at the limit of the
> number of entries that can be entered in a FAT folder and therefore cannot
add
> any inf file associated with the update. Delete ONLY the 0 byte oem*.inf
> files.
>
> Why has this happened? One possibility it that you have Norton's System
Doctor
> installed and forgot to disable System Doctor before updating your system
from
> the Windows Update site. If you don't delete these files some software
and
> most hardware and driver installs will take a very long time to complete
if
> they complete at all.
>
> For more details see the Symantec site:
> http://service1.symantec.com/SUPPORT/nunt.nsf/docid/2000120915010309&src=n
and
> also MS KB 281967 - "Computer Stops Responding (Hangs) During Setup,
> Installing Updates, or Adding New Hardware"
> (http://support.microsoft.com/?kbid=281967). I would strongly recommend
that
> you contact Microsoft and mention 281967 and also 301540 and ask for a
copy of
> the new ifsmgr.vxd v4.90.3003. You will then either be sent the file or
told
> how and where to download a copy. There should be no charge for this call
> other than for the cost of the phone call. Alternatively do yourself and
your
> PC a favour and dump System Doctor.
> --
> Mike Maltby
>
>
>
> Sue <noemail.com> wrote:
>
> > My updating hardware database says not responding.
> > My cd burner will not work, was trying to check the driver, even thou
> > it says it is working properly, it isn't, I followed the directs
> > from the Microsoft cd player web site, I removed the cd audio device
> > from media control devices, rebooted then followed the Add hardware,
> > the 'no I want to select eh hardware from list' click sound video and
> > game .... this is where is locks up and says NOT Responding. Nothing
> > will in the Add hardware control panel. So now I can't get what I
> > removed back....
> > I disabled zone alarm and have panda as my anti virus.
> > Any suggestions?
> > Thanks Sue
> >
> > I have windowsME and compaq, 4 yr old computer.
> >
> > I am thinking my computer is spent...... but can't afford a new one
>
>

[Mike M]

Answered in windowsme.general.
--
Mike Maltby



Sue <noemail.com> wrote:

> go slow with me.. lol
> under IE, there is no view folders under options.
> I never had Norton's system doctor,,, I had the anti virus but
> deleted it from my system, as their upgrades are not supported with
> WindownMe.
> where is the windows/info folder? and when I went to IE tools, there
> is no folder options..... Help!!!